Saturday, July 20, 2013

Customer Focus: Banks ranked on customer service - Business ...

First Direct has the best customer service of any bank for the eighth year in a row, with 94% of its customers saying they would recommend it to friends in a Which? survey.

Photo Credit: Peter Clark (Flickr)

Photo Credit: Peter Clark (Flickr)

The report, which focused on current account services, found that the Bank of Ireland and Ulster Bank ranked worst, with scores of 41% and 45% respectively.

The 1,631 people surveyed ranked the online Smile account and The One Account in second and third place, with scores of 78% and 75%.

Second and third from bottom were the Bank of Scotland (50%) and Santander (51%).

However, the Bank of Ireland told?This Is Money?that a recent Ipsos Mori study found that 90% of its customers were satisfied or very satisfied with its services.

How can your business offer better customer service? Find out at Customer Focus 2014.

Source: http://business-reporter.co.uk/2013/07/customer-focus-banks-ranked-on-customer-service/

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John Hardin football player gets lots of attention from college recruits

by WHAS11

WHAS11.com

Posted on July 18, 2013 at 6:32 PM

Updated today at 9:28 PM

LOUISVILLE, Ky. (WHAS11) -- Now to sports and talk of one of the star football recruits in the state of Kentucky!

Matt Elam is from right here in Kentuckiana and is getting all kinds of attention from college recruiters.

At 6 feet 6 inches and 350 pounds it's hard not to notice John Hardin senior defensive tackle Matt Elam.

College recruits have definitely taken notice.

Elam already holds offers from the likes of Louisville, Alabama, Notre dame, Ohio State and Kentucky.

In fact Just a couple of weeks ago Elam received 182 letters from the Kentucky coaching staff. They were 182 reasons why he should go to UK.

WHAS11's Adam Lefkoe has more, click on the video player above.
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Source: http://www.whas11.com/sports/football/John-Hardin-football-player-gets-lots-of-attention-from-college-recruits-216056411.html

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Tan reveals Cardiff debt plan

Cardiff owner Vincent Tan hopes to reach an agreement with creditors Langston Corporation as he attempts to wipe out the club's debts.

The debt to Swiss-based financial company Langston, of whom former Bluebirds chief Sam Hammam is a representative, was taken out in 2004 and is believed to be worth £24million.

Recent figures revealed that Cardiff are £83million in debt, but Tan is determined to reduce this amount and talks have begun with Hamman, who was invited to watch the presentation of the Championship trophy in April.

The Malaysian plans to convert the substantial amount he is owed by the club into equity if there are successful negotiations with the Langston Corporation.

"We are talking to Sam Hammam to try to resolve the Langston issue," said Tan.

"I have been talking to Sam. We have been friendly, talking. I like to regard Sam now as my friend and we will come around and resolve this.

"We are days away from an agreement and then we can convert all the loans to equity.

"That will make us much more secure and hopefully debt free, which is good.

"That's my goal - to make the club debt-free, so that the club won't be under any threat and after that we just have to manage it prudently, run it like a business."

Some sections of the Cardiff fans remain critical about the club's decision to change the colour of home shirts from blue to red.

Tan believes he still has the backing of the majority, but is willing to walk away if he is not given their continued support.

"I want to be here for as long as I am very welcome. If too many fans show we are not welcome, maybe you will have a new owner," he said.

"But right now my experience is we are very welcome.

"We need the fans to support us and not be negative or disruptive or unnecessarily criticise us too much.

"I'm disappointed that after 51 years of not being in the top-flight that there are still some fans who don't think we have done a good job.

"I may say maybe they are not grateful so that part is disappointing, but like anything in life in democracy you won't have 100 per cent support."

Source: http://feedproxy.google.com/~r/latino_foxnews_com/home/feed/~3/mhyM-tSStBs/

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More evacuations in California wildfire

IDYLLWILD, Calif.?Residents of another 700 homes were advised to retreat to safety on Friday as crews fighting a wildfire in the mountains above Palm Springs grew increasingly concerned about the possibility of unstable weather and erratic winds that could last through the weekend.

The voluntary departures by people in Pine Cove, on the fire's western flank, came in addition to mandatory evacuations involving 6,000 others who spent a third day away from home as the fire spread in three directions.

The blaze in the San Jacinto Mountains has expanded to roughly 42 square miles and was 15 percent contained, U.S. Forest Service spokeswoman Kate Kramer said.

Lt. Gov. Gavin Newsom declared a state of emergency for the area Friday night, freeing up more state funding and other resources to help with the protracted firefight that has already cost $8.6 million.

Some communities on the eastern edge of the fire were reopened to residents, but about 5,600 homes remained under potential threat.

The fire was less than two miles from Idyllwild on its western flank. It was a similar distance from Palm Springs below on the desert floor, where an enormous plume of smoke could be seen, but the blaze was showing little threat of moving toward the much larger city.

A storm front headed toward the region could provide some relief with cooler weather and a chance of rain, fire spokesman Capt. Mike Lindbery said. But it could also make the situation much more volatile with increased winds, thunderstorms and lightning strikes.

Combined with hot air on the ground, the unstable air could create a strong updraft that draws smoke high into the atmosphere, where moisture could freeze and the weight of the ice could cause the column to collapse, creating a powerful downdraft in all directions, Lindbery said.

"We're very concerned because this is the condition in the past that has definitely caused big firestorms and the death of citizens and firefighters," he said.

Popular campgrounds, hiking trails and a 30-mile section of the Pacific Crest Trail, which runs from the Mexican border to Canada, remained closed. A small stretch of a local highway was also closed.

Some 3,300 firefighters, aided by nearly 30 aircraft, battled the fire, which stretched in elevation from 4,000 feet to 9,000 feet along the mountains, putting crews in temperatures from a comfortable 75 degrees to a scorching 110.

The arriving storm front brings a 20 percent chance of rain and 15-24 mph winds, with gusts to 40 mph.

The fire, which began Monday, has burned six homes and mobile homes, one cabin, and more than a dozen other buildings.

Idyllwild resident Steve Hamlet had been watching a growing smoke cloud since Monday and evacuated his home with his 12-year-old grandson as flames crept closer.

On Friday, he worried whether he had packed the right things?and worried about his wife, who had stayed behind.

"Do I take pictures? Do I take bills? Do I take legal documents? Or do I just take my grandson and I?" Hamlet said at a local evacuation shelter.

He and his grandson tried to check on his wife Thursday but were turned away at a road block after driving 25 miles up the mountain, he said.

"She knows enough when it's time to leave," he said.

Like Hamlet, more than 100 evacuees, including campers rousted from spots in the danger zone, spent the night at shelters located at area schools.

"They're stressed ... and they're anxious to hear news of their homes," said Red Cross spokeswoman Amy Laurel Hegy.

Authorities said the fire was human-caused, but they wouldn't say whether it was accidental or intentional. There have been no reports of injuries.

The fire was about 12 miles from the site of the 2006 Esperanza wildfire that killed five U.S. Forest Service firefighters and destroyed 34 homes and blackened an area that hadn't burned in many years.

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Associated Press writers Gillian Flaccus in Santa Ana and Shaya Tayefe Mohajer in Los Angeles contributed to this report.

Source: http://www.denverpost.com/breakingnews/ci_23691150/wildfire-still-looms-over-s-calif-mountain-town?source=rss

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FBI to State of Florida: Do Not Release Evidence From Zimmerman Trial

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The gun used to kill Trayvon Martin and other evidence from the trial of George Zimmerman will be held by the Justice Department.

Captain James McAuliffe, of the Sanford, Florida, Police Department, confirmed that the evidence from the murder case of Trayvon Martin will not be released as originally planned. The evidence in question includes the gun used by George Zimmerman to shoot and kill the 17-year-old, the hooded sweatshirt Martin was wearing, and the bag of Skittles he was carrying at the time of his death.

The hold was placed on the evidence by the Justice Department, and McAuliffe said in an email, ?Until that hold is lifted the evidence will remain secured ? They have an investigation they are conducting separate from the criminal trial.?

US Attorney General Eric Holder, speaking at the annual NAACP convention in Orlando, on Tuesday said, ?I am concerned about this case and as we confirmed last spring, the Justice Department has an open investigation into it.?

Photo: Florida?s Fourth Circuit Court State Attorney?s Office

Source: http://goodmenproject.com/good-feed-blog/fbi-to-state-of-florida-do-not-release-evidence-from-zimmerman-trial/?utm_source=rss&utm_medium=rss&utm_campaign=fbi-to-state-of-florida-do-not-release-evidence-from-zimmerman-trial

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MSNBC Race Baiter Toure On Obama?s Trayvon Remarks: ?Wow, We Really Do Have A Black President??

If race pimps like Toure are cheering you know it was bad.

Via RCP:

TOURE: I?ve been thinking lately, do we actually have a black president or a president who happens to be black? There have been very few moments and very few, if any, policies that have made a difference that you might hope for a black president to do.

This moment was like, wow, we really do have a black president who will come out and lay it all out on the line, and everybody?s been really nailing it today in sort of analyzing it. But I mean, a nuanced discussion of what it means to be black, not holding back from this notion that blacks don?t feel a full part of society, a really incredible historical moment.

Source: http://weaselzippers.us/2013/07/19/msnbc-race-baiter-toure-on-obamas-trayvon-remarks-wow-we-really-do-have-a-black-president/

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6 Highly Dangerous Lifehacks From 100 Years Ago

6 Highly Dangerous Lifehacks From 100 Years Ago

People these days love shortcuts. The world moves at a terrifying pace, and you can either cheat your way to the top or get left behind with the "it's not the destination, it's the journey" crowd. No one wants that. Even a century ago, our ancestors were struggling with the very same problem. And their trusty neighborhood cigarette supplier?Gallaher's Cigarettes?was ready to answer the call.

Read more...

    


Source: http://feeds.gawker.com/~r/gizmodo/full/~3/Gsq6xYX2LiY/6-highly-dangerous-lifehacks-from-100-years-ago-816901655

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